Frequently Asked Questions
Ordering & Customer Service
How do I place an order?
Browse our collection and select the product you would like to purchase. Choose your engraving and personalization options, if available, and add the item to your cart. Follow the checkout instructions to complete your order.
If you need assistance, our Customer Service team is happy to help. You can reach us through our online Chat, by email at customerservice@cunillamerica.com, or by phone at 888-8CUNILL (888-828-6455).
Can I place an order by phone?
Yes. If you prefer to place your order by phone or need assistance completing an online order, our Customer Service team can help.
Call us at 888-8CUNILL (888-828-6455).
Shipping
Do you offer free shipping?
Yes. Cunill America offers free 2-Day Express shipping on all orders.
Shipping options and estimated delivery times are displayed during checkout. For information about expedited shipping, please see our Shipping Policy or contact Customer Service.
How quickly will my order ship?
Most in-stock items are processed and shipped within 1–2 business days. Personalized and engraved items may require additional processing time.
For specific delivery requirements, please contact us before placing your order and we will be happy to assist.
Engraving & Personalization
Can I request custom engraving that is not available on the website?
Absolutely. We are happy to review special engraving and personalization requests whenever possible.
If the customization you are looking for is not available through the product page, please contact us before placing your order. Our team will review your request and determine what can be accommodated while maintaining the quality and appearance of the finished product.
Call 888-8CUNILL (888-828-6455) or email customerservice@cunillamerica.com.
Can I see a proof of my engraving before production?
If you have a specific engraving layout or design request, please contact our Customer Service team before placing your order. We can discuss your requirements and advise whether a proof is available for your order.
Authenticity & Quality
Are your products authentic?
Yes. Cunill America is an authorized distributor of the brands and products we offer. We guarantee that the products purchased through Cunill America are genuine and authentic.
We take pride in offering high-quality giftware from established brands and manufacturers.
Payments
What payment methods do you accept?
Cunill America accepts the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
We also offer Cunill America Gift Certificates, which can be redeemed through our website at checkout.
Is it safe to use my credit card on your website?
Yes. Protecting your personal and payment information is extremely important to us.
Cunill America uses a secure checkout and payment processing system designed to protect your payment information during transmission. Credit card information is processed securely through our payment provider and is not stored on our website in a manner that exposes your full card information to our staff.
For additional information, please review our Privacy Policy and Store Policies.
Can I place my order by phone instead of online?
Yes. If you would prefer to place your order by phone, our Customer Service team will be happy to assist you.
Call 888-8CUNILL (888-828-6455) during our business hours.
Still Have Questions?
We're here to help.
Call: 888-8CUNILL (888-828-6455)
Email: customerservice@cunillamerica.com
Chat: Use the Chat feature on our website